FAQs

If you have any more questions, please feel free to contact us.

Here you can find some frequent asked questions from our customers.Additional information is available by calling Bokai Customer Service at +86-571-63502288.

  1. 1. How long can i get the feedbacks after we sent the inquiry?

    We will reply you within 12 hours in working day.

  2. 2. Are you a direct manufacturer or trading company?

    We have two our own factories in Jiangsu and Zhejiang , we also have our own international sales department, We produce and sell all by ourselves.

  3. 3. What products can you offer?

    We mainly produce battledore ,table tennis bats, tennis racket , squash racket, covers, beach racket balls and NET series.

  4. 4. Can you do customized products?

    Yes, we are mainly doing customized products according to the customers’ drawings or samples.

  5. 5. Do you have some standard parts?

    Yes, we focus on exploiting our own products, while we are put steps to trade .

  6. 6. How about the capacity of your company?

    We got two factories ,we can accept the order about five million sets, and promise work it out on time .

  7. 7. How many employees of your comany?What about the technicists?

    There are about 300 workers in our company, one third of them are professional technicians and engineers.

  8. 8. How to guarantee the quality of your goods?

    Quality inspection department will check products after every single procedure. When we finish a batch of products, they will sum percent of pass carefully . The last procedure is checking products totally to promise the quality .

  9. 9. What’s the payment term?

    For mass production goods, you need to pay 30% deposit before producing and70% balance against copy of documents. The most common way is by t/t. L/c is also acceptable.

  10. 10. How to deliver the goods to us?

    Usually we will ship the goods to you by sea, because our two factories are close to shanghai port and lianyungang port ,it is very convenient and efficient to ship goods to any other countries. And we can also negotiate about how to deliver .

  11. 11. Where are your products mainly exported to?

    Our products are mainly exported to over 20 countries such as german,america, the uk, india, pakistan, thailand, vietnam, and etc.